html {
    font-size: 10px
}

@media only screen and (min-width: 320px) and (max-width:320px) {
    html {
        font-size: 10px
    }
}

@media only screen and (min-width: 360px) {
    html {
        font-size: 10px
    }
}

@media only screen and (min-width: 375px) {
    html {
        font-size: 10px
    }
}

@media only screen and (min-width: 384px) {
    html {
        font-size: 10.24px
    }
}

@media only screen and (min-width: 412px) {
    html {
        font-size: 10.987px
    }
}

@media only screen and (min-width: 414px) {
    html {
        font-size: 11.04px
    }
}
@media only screen and (min-width: 424px) {
    html {
        font-size: 13.04px
    }
}

@media only screen and (min-width: 600px) {
    html {
        font-size: 20.48px;
    }
}
@media only screen and (min-width: 640px) {
    html {
        font-size: 20.48px;
    }
}
@media only screen and (min-width : 768px) {
    html {
        font-size: 10px;
    }
}

.media_font{
    font-size: 10px !important;
}
* {
    margin:0;padding:0;
    tap-highlight-color: rgba(0,0,0,0);
    -webkit-tap-highlight-color: rgba(0,0,0,0);
    line-height: 1.5;
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
}
a {text-decoration:none;}
li,ul {list-style: none;}
html,body {height:100%;font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto,
             "Helvetica Neue", Helvetica, "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei",
             SimSun, sans-serif;}
/* html {font-size: 10px;} */
input {outline: none;border:none;}
textarea {
    resize: none;
    outline: 0;
    border: 0;
    appearance:none;
    -moz-appearance:none;
    -webkit-appearance:none;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Helvetica, "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", SimSun, sans-serif;
}

#mobile textarea:focus {border: .1rem solid #C0C5CC!}
/* input:focus{border: 1px solid #C0C5CC!important;} */
::-moz-placeholder {
    font-size: 1.3rem;
    color: #8DA2B5;
    letter-spacing: 0.073rem;
}
::-webkit-input-placeholder {
    font-size: 1.3rem;
    color: #8DA2B5;
    letter-spacing: .073rem;
}
:-ms-input-placeholder {
    font-size: 1.3rem;
    color: #8DA2B5;
    letter-spacing: .073rem;
}
/*公用start*/
.fl {float:left;}
.fr {float:right;}
.clearfix:after {
    content:"";
    display: block;
    clear:both;
    height:0;
    visibility: hidden;
}
.clearfix {
    zoom:1;
}
.font10 {
    font-size: 1rem;
    letter-spacing: 0.1rem;
}
.font11 {
    font-size: 1.1rem;
    letter-spacing: 0.06rem;
}
.font12 {
    font-size: 1.2rem;
    letter-spacing: 0.06rem;
}
.font13 {
    font-size: 1.3rem;
    letter-spacing: 0.1rem;
}
.font14 {
    font-size: 1.4rem;
    letter-spacing: 0.1rem;
}
.font16 {
    font-size: 1.6rem;
    letter-spacing: 0.1rem;
}
.color-blue {
    color: #1F8CEB;
}
.color-red {
    color: #FF0000
}
.color-grey-deep {
    color: #28334B;
}
.color-grey-middle {
    color: #62778C;
}
.color-grey-middle label{
    background: #eff3f6;
    color: #62778c;
}
.color-grey-light {
    color: #8DA2B5;
}
.disabled {
    opacity: 0.6;
    filter: alpha(opacity = 60);
    pointer-events: none;
    cursor: not-allowed;
}
/* 公共隐藏样式 */
#mobile .display_block {
    display: block;
}
.loading {
    font-size:0;
    opacity: 0.6;
    filter: alpha(opacity = 60);
    pointer-events: none;
}

.loading:before {
    content:"";
    height:100%;
    width:100%;
    position: absolute;
    left:0;
    top:0;
    color:#fff;
    font-size: 1.4rem;
    background:url(../img/loading.gif) center center no-repeat;
    background-image:url(../img/loading.svg),none;
}
/*公用end*/

#mobile {height:100%;width: 100%;position: absolute;}

.net-error {
    position:absolute;
    left:0;
    top:4.4rem;
    height:3.2rem;
    width:100%;
    line-height: 3.2rem;
    background: #FDECDF;
    text-align: center;
    border-bottom:0.1rem solid #E3D4C8;
    z-index:11;
}
.net-error .reload {
    position: absolute;
    right:.8rem;
    height:100%;
    line-height: 3.2rem;
}
.toast {
    position:absolute;
    left:0;
    top:50%;
    margin-top: -2rem;
    z-index: 11;
    width:100%;
    height:4rem;
    text-align: center;

}
.toast span {
    display: inline-block;
    height:4rem;
    line-height: 4rem;
    padding:0 1.6rem;
    opacity: 0.9;
    background: #1F2532;
    border-radius: 0.2rem;
    color:#fff;
    max-width: 80%;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
/* 全屏图片查看 */
#mobile .imgMask {
    position: fixed;
    left:0;
    top:0;
    background: #000;
    display: none;
    width:100%;
    height:100%;
    z-index:100;
    vertical-align: middle;
    justify-content: center;
    align-items: center;
}

#mobile .imgMask img {
    max-width: 100%;
    max-height: 100%;
    position: absolute;
    left:50%;
    top:50%;
    -webkit-transform: translate(-50%,-50%);
    -moz-transform: translate(-50%,-50%);
    -ms-transform: translate(-50%,-50%);
    -o-transform: translate(-50%,-50%);
    transform: translate(-50%,-50%);
}
/* .img_bgmask .view_img_wrap {
    position: absolute;
    left:50%;
    top:50%;
    width:100%;
    vertical-align: middle;
    cursor:zoom-out;
    cursor:-webkit-zoom-out;
}
.img_bgmask .view_img_wrap img {
    width:100%;
    height:100%;
    position: relative;
    z-index: -1;
} */


/*更多操作*/
#mobile .more-wrap {
    position:absolute;
    right:0.8rem;
    top:4.4rem;
    z-index: 14;
    background:#fff;
    width:14rem;
    border-radius: 0.2rem;
    -webkit-transition: 0.2s;
    -moz-transition: 0.2s;
    -ms-transition: 0.2s;
    -o-transition: 0.2s;
    transition: 0.2s;
    -webkit-transform: scale(0);
    -moz-transform: scale(0);
    -ms-transform: scale(0);
    -o-transform: scale(0);
    transform: scale(0);
    -webkit-transform-origin:12.7rem top;
    -moz-transform-origin:12.7rem top;
    -ms-transform-origin:12.7rem top;
    -o-transform-origin:12.7rem top;
    transform-origin:12.7rem top;
}
.display_block:nth-last-of-type(1) {
    border-bottom:none;
    border-radius: 0 0 .2rem .2rem;
}
#mobile .more-wrap.open {
    -webkit-transform: scale(1);
    -moz-transform: scale(1);
    -ms-transform: scale(1);
    -o-transform: scale(1);
    transform: scale(1);
}
#mobile .more-wrap s {
    width:0;
    height:0;
    border-top: none;
    border-left:0.6rem solid transparent;
    border-right:0.6rem solid transparent;
    border-bottom: 0.6rem solid #fff;
    position:absolute;
    right:0.8rem;
    top:-0.6rem;
}
#mobile .more-wrap .evaluate {
    background:url(../img/evaluate@2x.png) 1.4rem no-repeat;
    background-size: 2.4rem;
    border-bottom: 0.1rem solid #DEDFE0;
}
#mobile .more-wrap .end-talk {
    background:url(../img/end-talk@2x.png) 1.4rem no-repeat;
    background-size: 2.4rem;
    border-bottom: 0.1rem solid #DEDFE0;
}
#mobile .to-service {
    /* background:url(../img/to-service@2x.png) 1.4rem no-repeat; */
    padding: 0 0.8rem;
    margin-top: 0.5rem;
    width: 3.6rem;
    height: 4rem;
    float: left;
    text-align: center;
}
#mobile .to-lword {
    /* background:url(../img/to-lword@2x.png) 1.4rem no-repeat; */
    margin-top: 0.5rem;
    width: 3.6rem;
    height: 4rem;
    padding: 0 0.8rem;
    float: left;
    text-align: center;
}
#mobile .more-wrap .border_none {
    border-bottom:none;
}
#mobile .mobile-header {
    position:absolute;
    left:0;
    top:0;
    width:100%;
    height:4.4rem;
    line-height: 4.4rem;
    text-align: center;
    color: #FFFFFF;
    /* background: #1F8CEB; */
    z-index: 11;
    font-size: 0;
    line-height: 0;
    /* box-shadow: 0 1px 4px rgba(0,0,0,.2); */
}
#mobile .mobile-header .returnToTop {
    position:absolute;
    left:0;
    top:0;
    height:4.4rem;
    width:4.4rem;
    /* background:url(../img/goBack.png) center no-repeat;
    background-size: 50%; */
    cursor:pointer;
}
.returnToTop span{
    width: 2.4rem;
    height:2.4rem;
    position: absolute;
    top: 1rem;
    left: 1rem;
    font-size: 16px;
}
#mobile .mobile-header .header-more {
    position:absolute;
    right:0;
    top:0;
    height:4.4rem;
    width:4.4rem;
    background:url(../img/more@2x.png) center no-repeat;
    background-size: 50%;
    cursor:pointer;
}
#mobile .mobile-header .header-close {
    position:absolute;
    right:4.4rem;
    top:0;
    height:4.4rem;
    width:4.4rem;
    background:url(../img/header-close@2x.png) center no-repeat;
    background-size: 50%;
    cursor:pointer;
    display: none;
}
#mobile .mobile-header .header-down {
    position:absolute;
    right:0;
    top:0;
    height:4.4rem;
    width:4.4rem;
    /* background:url(../img/header-down@2x.png) center no-repeat;
    background-size: 50%; */
    cursor:pointer;
}

.more-wrap>div {
    height:4.4rem;
    line-height: 4.4rem;
    padding-left: 4.8rem;
    text-align: left;
    display: block;
}
#mobile .mobile-header .header-title {
    display: inline-block;
    height: 100%;
    font-size: 1.6rem;
    line-height: 4.4rem;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 16rem;
    max-width: -moz-calc(100% - 10rem);
    max-width: -webkit-calc(100% - 10rem);
    max-width: calc(100% - 10rem);
    position: relative;
    padding-right: 0.6rem;
}
/* span.header-title.right-square-bracket:after {
    content: "]";
    height: 100%;
    width: .6rem;
    position: absolute;
    right: 0;
    top: 0;
} */
#mobile .mobile-header .header-title .kf-name {
    display:inline-block;
    width:14rem;
    margin-bottom: 0.3rem;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    vertical-align: middle;
}
#mobile .mobile-header .kf-info-btn {
    width:8.8rem;
    height:4.4rem;
    position:absolute;
    left:50%;
    top:0;
    margin-left: -4.4rem;
    background:url(../img/slideDown@2x.png) center 3.4rem no-repeat;
    background-size: 1.4rem;
}
#mobile .mobile-header .kf-info-btn.isDown {
    background-image: url(../img/slideUp@2x.png);
}
#mobile .mobile-content {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    height:100%;
    padding-top: 4.4rem;
    overflow:hidden;
}
#mobile .mask {
    height:100%;
    width:100%;
    opacity: 0.4;
    background: #000000;
    position:absolute;
    left:0;
    top:0;
    z-index: 10;
    display: none;
}
#mobile .moreBg {
    z-index: 12;
}
#mobile .info-input,#mobile .select-kf,#mobile .lword {
    height:100%;
    padding:1.3rem 1.6rem 2rem;
    background-color: #fff;
    display: none;
    overflow-x: hidden;
    overflow-y: auto;
}

/*咨询信息填写 start============================================================*/
#mobile .info-input .info-content {

}
#mobile .info-input .info-content .info-content-title {
    padding-bottom: 1.6rem;
}
#mobile .inputWraps {

}
#mobile .inputWrap {
    position:relative;
    background: #FFFFFF;
    height:5.6rem;
    padding-bottom: 1.6rem;

}

#mobile .inputWrap .innerWrap {
    height:100%;
    width:100%;
    border: 0.1rem solid #DDE5ED;
    border-radius: 0.2rem;

    display: -webkit-box;
    display: -webkit-flex;
    display: -ms-flexbox;
    display: flex;
}
/* #mobile .inputWrap.input-error input {
    background:#FCEDEF;
} */
#mobile .inputWrap.input-error .innerWrap {
    background:#FCEDEF;
}
#mobile .inputWrap.input-error .info-remind {
    display: block;
}

#mobile .inputWrap label {

    /* position:absolute;
    left:0;
    top:0; */
    min-width:5rem;
    line-height: 3.8rem;
    padding-left: 0.8rem;
    white-space: nowrap;
}
#mobile .inputWrap input {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    /* height:100%;
    width:100%; */
    /* padding-left: 5rem; */
    height: 100%;
    line-height: 3.8rem;

    -webkit-box-flex: 1;
    -webkit-flex: 1;
    -ms-flex: 1;
    flex: 1;
    background: none;
}
#mobile .inputWrap .lword-text {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    /* padding-left: 5rem; */
    height: 100%;
    line-height: 3.8rem;
    -webkit-box-flex: 1;
    -webkit-flex: 1;
    -ms-flex: 1;
    flex: 1;
    background: none;
    text-align: right;
    padding-right:3.2rem;
    background: url(../img/right.png) right center no-repeat;
    background-size: 2.4rem;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
#mobile .inputWrap .info-remind {
    position:absolute;
    left:0;
    bottom:0;
    height:1.6rem;
    line-height: 1.6rem;
    display: none;
}
#mobile .info-btn {
    background: #1F8CEB;
    border-radius: 0.2rem;
    line-height: 4.4rem;
    text-align: center;
    margin-top: 0.8rem;
    color:#fff;
    position: relative;
}
/*咨询信息填写 end================================================*/


#mobile .kf-group {
    padding-top: 1.6rem;
}
#mobile .kf-group .kf-group-title {

}
#mobile .kf-group .kf-wrap li {
    background: #FFFFFF;
    border: 0.1rem solid #DDE5ED;
    heihgt:4rem;
    line-height: 4rem;
    border-radius: 2rem;
    padding:0 1.6rem;
    margin:0.8rem 0.8rem 0 0 ;
}
#mobile .kf-group .kf-wrap li .kf-status {

}

/*人工客服 start=============================================*/
#mobile .kf-talk {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    position:relative;
    height:100%;
    flex-flow: column;
    background-color: #fff;
}
#mobile .kf-talk .kf-info-wrap {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    position:absolute;
    left:0;
    top:0;
    background:#fff;
    width:100%;
    padding:0 1.2rem;
    z-index:11;
    overflow: auto;
    display:none;
}
#mobile .kf-talk .kf-info-wrap li {
    height:4rem;
    line-height: 4rem;
    border-bottom: 0.1rem solid rgba(204,204,204,.5);
}
#mobile .kf-talk .kf-info-wrap li .info-key {
    margin:0 2.5rem 0 0.8rem;
    display: inline-block;
    width: 5.5rem;
}
#mobile .kf-talk .line-up {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    text-align: center;
    height:7.6rem;
    width:100%;
    padding-top:1.6rem;
    background: #FFFADD;
    border-bottom:0.1rem solid #E6E1C8;
    position:absolute;
    left:0;
    top:0;
    z-index:10;
    display: none;
}
#mobile .kf-talk .talk-content-wrap {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    height:100%;
    padding-bottom: 4.6rem;
    overflow: hidden;
    position:relative;
    /* flex:1; */
}

#mobile .kf-talk .talk-content-wrap .talk-content-innerWrap {
    position: relative;
    width:100%;
    height:100%;
    padding:0 1.2rem;
    overflow: hidden;
    padding-top: 0.5rem;
}
/* 滚动条 */
#mobile .kf-talk .talk-content-wrap .scrollbar-wrap {
    position: absolute;
    right:0;
    top:0;
    height:100%;
    width:.6rem;
    overflow:hidden;
}
#mobile .kf-talk .talk-content-wrap .scrollbar-wrap .scrollbar {
    position: absolute;
    left:0;
    width:.4rem;
    height:50%;
    background-color:rgba(0,0,0,.3);
    border-radius: .2rem;
    display: none;
}
#mobile .kf-talk .advertisement {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    position:relative;
    padding:0.8rem;
    margin-bottom: 1.6rem;
    border: .1rem solid #DDE5ED;
    word-wrap: break-word;
    text-align: center;
    /* height:15.1rem;
    background-color: deepskyblue; */
    display: none;
}
/*#mobile .kf-talk .advertisement>p {
    font-size:0;
}*/
#mobile .kf-talk .advertisement img {
    max-width: 100%;
}
/*==================== 人工客服消息start ===================*/
#mobile .mobile-content .pc-service {
    position:relative;
    margin-bottom: 1.6rem;
    margin-right:2.4rem;
}
#mobile .kf-talk .pc-service img {
    max-width: 100%;
}
#mobile .mobile-content .pc-service:after {
    content: "";
    display: block;
    clear: both;
}
#mobile .mobile-content .pc-service .pc-service-left {
    padding:0 0.8rem 0 0;
    position:absolute;
    left:0;
    top:0;
}
#mobile .mobile-content .pc-service .pc-service-left img {
    border-radius: 50%;
    width:3.4rem;
    height:3.4rem;
}
#mobile .mobile-content .pc-service .pc-service-right {
    padding-left:4.2rem;
}
#mobile .mobile-content .pc-service .pc-service-info {
    position:relative;
    display: inline-block;
    padding:0.8rem;
    background: #EFF3F6;
    border-radius: 0.8rem;
    max-width: 100%;
    word-wrap:break-word;
}
#mobile .mobile-content .pc-service .pc-service-info .upload-wrap{
    margin:0;
}
#mobile .mobile-content .pc-customer .pc-customer-info .upload-wrap{
    margin:0;
}
#mobile .mobile-content .pc-service .pc-service-info s {
    width:0;
    height:0;
    border-left: none;
    border-top:0.6rem solid transparent;
    border-bottom:0.6rem solid transparent;
    border-right: 0.6rem solid #fff;
    position:absolute;
    left:-0.6rem;
    top:1rem;
}
/*机器人消息样式start======================*/
#mobile .mobile-content .pc-service .pc-service-info .question-lists {

}
#mobile .mobile-content .pc-service .pc-service-info .question-lists li {
    height:3.4rem;
    line-height: 3.4rem;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
#mobile .mobile-content .pc-service .pc-service-info .question-lists li.visited {
    color: #305E97;
}
#mobile .mobile-content .pc-service .pc-service-info .robot-info-answer {
    position: relative;
}
#mobile .mobile-content .pc-service .pc-service-info .robot-eval-wrap {
    position: relative;
}
#mobile .mobile-content .pc-service .pc-service-info .answer-text {
    min-height:3rem;
    line-height: 3rem;
}
#mobile .mobile-content .pc-service .pc-service-info .answer-btns .btns-wrap {
    text-align: center;
}
#mobile .mobile-content .pc-service .pc-service-info .answer-btns {
    white-space: nowrap;
    font-size: 0;
    position: relative;
}
#mobile .mobile-content .pc-service .pc-service-info .answer-btns .use {
    margin-right:1.2rem;
}
#mobile .mobile-content .pc-service .pc-service-info .answer-btn {
    box-sizing: border-box;
    display: inline-block;
    min-width: 8rem;
    height:3.2rem;
    line-height: 0;
    text-align: center;
    font-size: 0;
    background: #FFFFFF;
    border: .1rem solid #DDE5ED;
    border-radius: .2rem;
}
#mobile .mobile-content .pc-service .pc-service-info .answer-btn .answer-icon-wrap {
    position:relative;
    display: inline-block;
    padding-left:2.8rem;
    height:100%;
    line-height: 3rem;
    font-size: 1.4rem;
    color: #28334B;
}
#mobile .mobile-content .pc-service .pc-service-info .use .answer-icon-wrap {
    background:url(../img/use@2x.png) left center no-repeat;
    background-size: 2.2rem;
}
#mobile .mobile-content .pc-service .pc-service-info .use.visited .answer-icon-wrap {
    background-image:url(../img/used@2x.png);
}
#mobile .mobile-content .pc-service .pc-service-info .unuse .answer-icon-wrap {
    background:url(../img/unuse@2x.png) left center no-repeat;
    background-size: 2.2rem;
    position:relative;
}
#mobile .mobile-content .pc-service .pc-service-info .unuse.visited .answer-icon-wrap {
    background-image:url(../img/unused@2x.png);
}
#mobile .mobile-content .pc-service .pc-service-info .unuse-info-wrap {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    position: absolute;
    left: -4rem;
    bottom: 4.4rem;
    width: 29rem;
    /* height: 8.8rem; */
    background: #fff;
    z-index: 20;
    border-radius: 0.4rem;
    padding: 0 1.6rem;
    font-size: 1.5rem;
    border: .1rem solid #DDE5ED;
    box-shadow: 0 .2rem 12rem 0 rgba(0,0,0,.15);
    opacity: .98;
    -webkit-transition: 0.2s;
    -moz-transition: 0.2s;
    -ms-transition: 0.2s;
    -o-transition: 0.2s;
    transition: 0.2s;
    -webkit-transform: scale(0);
    -moz-transform: scale(0);
    -ms-transform: scale(0);
    -o-transform: scale(0);
    transform: scale(0);
    -webkit-transform-origin:16rem bottom;
    -moz-transform-origin:16rem bottom;
    -ms-transform-origin:16rem bottom;
    -o-transform-origin:16rem bottom;
    transform-origin:16rem bottom;
}
#mobile .mobile-content .pc-service .pc-service-info .unuse-info-wrap.open {

    -webkit-transform: scale(1);
    -moz-transform: scale(1);
    -ms-transform: scale(1);
    -o-transform: scale(1);
    transform: scale(1);
}
#mobile .mobile-content .pc-service .pc-service-info .unuse-info-wrap:before {
    content:"";
    width:0;
    height:0;
    border-bottom: none;
    border-left: 0.6rem solid transparent;
    border-right: 0.6rem solid transparent;
    border-top: 0.6rem solid #fff;
    position: absolute;
    right: 12.7rem;
    bottom: -0.6rem;
}
#mobile .mobile-content .pc-service .pc-service-info .unuse-info-wrap .reason-title {
    height:4.4rem;
    width:100%;
    line-height: 4.4rem;
    text-align: left;
}
#mobile .mobile-content .pc-service .pc-service-info .unuse-info-wrap .reason-btn {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    min-width:12rem;
    height:4.4rem;
    line-height: 4.4rem;
    padding-left: 2rem;
    background:url(../img/radio.png) left center no-repeat;
    background-size: 1.6rem;
    color: #28334B;
}
#mobile .mobile-content .pc-service .pc-service-info .unuse-info-wrap .reason-btn.active {
    background-image: url(../img/radio-active.png);
}
#mobile .mobile-content .pc-service .pc-service-info .related-problems {
    margin: 0.8rem 0;
}

#mobile .mobile-content .pc-service .pc-service-info .use-info-wrap {
    height:3.4rem;
    line-height: 3.4rem;
    font-size: 1.3rem;
    color: #62778C;
    display: none;
}

/* 访客消息start======================= */
#mobile .kf-talk .pc-customer {
    margin-bottom: 1.6rem;
    margin-left:2.4rem;
}

#mobile .kf-talk .pc-customer img {
    max-width: 100%;
    vertical-align: middle;
}
#mobile .kf-talk .pc-customer:after {
    content: "";
    display: block;
    clear: both;
}
#mobile .kf-talk .pc-customer .pc-customer-info {
    position:relative;
    float: right;
    padding:0.8rem;
    background:#1F8CEB;
    border-radius: 0.8rem;
    color:#fff;
    max-width: 100%;
    word-wrap:break-word;
}
#mobile .kf-talk .pc-customer .pc-customer-info .info-status {
    display: block;
    cursor: pointer;
    position: absolute;
    left: -2.5rem;
    top: 1rem;
    width: 1.6rem;
    height: 1.6rem;
    background: url(../img/loading.gif) no-repeat;
}
#mobile .kf-talk .pc-customer .pc-customer-info .onError {
    display: block;
    cursor: pointer;
    position: absolute;
    left: -2.5rem;
    top: 1rem;
    width: 1.6rem;
    height: 1.6rem;
    background:  url(../img/icon-status-error@2x.png) no-repeat;
    background-size: 100%;
    /* -webkit-transition-duration:2s;
    -webkit-transition-timing-function: step-end;
    transition-property: background;
    transition-duration:2s;
    transition-timing-function: step-end;
    transition: background 2s step-end; */
    transition: background 2s step-end;
    -moz-transition: background 2s step-end;
    -webkit-transition: background 2s step-end;
    -o-transition: background 2s step-end;
}
#mobile .kf-talk .pc-customer .pc-customer-info s {
    width:0;
    height:0;
    border-right: none;
    border-top:0.6rem solid transparent;
    border-bottom:0.6rem solid transparent;
    border-left: 0.6rem solid #1F8CEB;
    position:absolute;
    right:-0.6rem;
    top:1rem;
}

/* 消息展示区域动画start============== */
#talk_content {
    position: relative;
}
/* #talk_content:before {
    content: "下拉刷新";
    position: absolute;
    top: -5.5rem;
    left: 50%;
    width: 6rem;
    margin-left: -4rem;
    background: url(../img/slide_loading.png) left center no-repeat;
    background-size:2rem;
    font-size: 1.4rem;
    text-align: center;
    color: #1F8CEB;
}

#talk_content.loadInfo:before {
    content:"正在刷新";
    background-image: url(../img/loading.gif);
} */
/* #talk_content:after {
    content:"客服软件由53快服提供";
    position: absolute;
    top: -10rem;
    left: 50%;
    margin-left: -2rem;
    width:3.2rem;
    text-align: center;
    width:100%;
    height: 2.2rem;
    line-height: 2.2rem;
    font-size: 1.1rem;
    color: #A5AFB8;
    letter-spacing: 0;
    background-image: url(../img/head.png);
} */
#talk_content .loading-wrap {
    position: absolute;
    left:50%;
    top:-5.5rem;
    height:2.4rem;
    transform: translateX(-50%);
}
#talk_content .loading-wrap span{
    display: inline-block;
    height:100%;
}
#talk_content.loadInfo .loading-wrap .loading-bg {

    -webkit-transform-origin:center center;
    -moz-transform-origin:center center;
    -ms-transform-origin:center center;
    -o-transform-origin:center center;
    transform-origin:center center;
    animation: loading .8s infinite linear;
    font-size: 2rem;
    /* background:url(../img/info-loading.png) center no-repeat; */
    /* background-size: 1.8rem; */
}
#talk_content .loading-wrap .loading-bg {
    /* position: absolute;
    left:0;
    top:0; */
    font-size: 1.6rem;
    float: left;
    width:1.8rem;
    /* background: url(../img/slide_loading.png) center center no-repeat; */
    /* background-size: 1.8rem; */

}

@-moz-keyframes loading /* Firefox */
{
    from {
        -webkit-transform: rotateZ(0);
        -moz-transform: rotateZ(0);
        -ms-transform: rotateZ(0);
        -o-transform: rotateZ(0);
        transform: rotateZ(0);
    }
    to {
        -webkit-transform: rotateZ(360deg);
        -moz-transform: rotateZ(360deg);
        -ms-transform: rotateZ(360deg);
        -o-transform: rotateZ(360deg);
        transform: rotateZ(360deg);
    }
}

@-webkit-keyframes loading /* Safari 和 Chrome */
{
    from {
        -webkit-transform: rotateZ(0);
        -moz-transform: rotateZ(0);
        -ms-transform: rotateZ(0);
        -o-transform: rotateZ(0);
        transform: rotateZ(0);
    }
    to {
        -webkit-transform: rotateZ(360deg);
        -moz-transform: rotateZ(360deg);
        -ms-transform: rotateZ(360deg);
        -o-transform: rotateZ(360deg);
        transform: rotateZ(360deg);
    }
}

@-o-keyframes loading /* Opera */
{
    from {
        -webkit-transform: rotateZ(0);
        -moz-transform: rotateZ(0);
        -ms-transform: rotateZ(0);
        -o-transform: rotateZ(0);
        transform: rotateZ(0);
    }
    to {
        -webkit-transform: rotateZ(360deg);
        -moz-transform: rotateZ(360deg);
        -ms-transform: rotateZ(360deg);
        -o-transform: rotateZ(360deg);
        transform: rotateZ(360deg);
    }
}
@keyframes loading
{
    from {
        -webkit-transform: rotateZ(0);
        -moz-transform: rotateZ(0);
        -ms-transform: rotateZ(0);
        -o-transform: rotateZ(0);
        transform: rotateZ(0);
    }
    to {
        -webkit-transform: rotateZ(360deg);
        -moz-transform: rotateZ(360deg);
        -ms-transform: rotateZ(360deg);
        -o-transform: rotateZ(360deg);
        transform: rotateZ(360deg);
    }
}
#talk_content .loading-wrap .loading-text {
    padding-left:2.4rem;
    text-align: center;
    line-height: 2.4rem;
    font-size: 1.4rem;
    text-align: center;
    color: #1F8CEB;
    padding-left:.5rem;
    max-width: 14rem;
    overflow: hidden;
    white-space: nowrap;
    text-overflow: ellipsis;
    float: left;
}
}
#talk_content.isAnimate {
    transition: transform 0.3s ease;
    -moz-transition: transform 0.3s ease;
    -webkit-transition: transform 0.3s ease;
    -o-transition: transform 0.3s ease;
}
#talk_content>.pc-service:last-of-type {
    animation: left_infoOut 0.2s;
}
#talk_content>.pc-customer:last-of-type {
    animation: right_infoOut 0.2s;
}

@keyframes left_infoOut {
    0% {
        -webkit-transform: translate3d(-10rem,0,0);
        -moz-transform: translate3d(-10rem,0,0);
        -ms-transform: translate3d(-10rem,0,0);
        -o-transform: translate3d(-10rem,0,0);
        transform: translate3d(-10rem,0,0);
    }
    100% {
        -webkit-transform: translate3d(0,0,0);
        -moz-transform: translate3d(0,0,0);
        -ms-transform: translate3d(0,0,0);
        -o-transform: translate3d(0,0,0);
        transform: translate3d(0,0,0);
    }
}

@keyframes right_infoOut {
    0% {
        -webkit-transform: translate3d(10rem,0,0);
        -moz-transform: translate3d(10rem,0,0);
        -ms-transform: translate3d(10rem,0,0);
        -o-transform: translate3d(10rem,0,0);
        transform: translate3d(10rem,0,0);
    }
    100% {
        -webkit-transform: translate3d(0,0,0);
        -moz-transform: translate3d(0,0,0);
        -ms-transform: translate3d(0,0,0);
        -o-transform: translate3d(0,0,0);
        transform: translate3d(0,0,0);
    }
}
/* 文件样式 */

.upload-wrap {overflow:hidden;margin-bottom: 1.5rem;}
.upload-file {position:relative;background: #FFFFFF;  border: .1rem solid #DDE5ED;width:22rem;padding:0 1rem 1rem 1rem; border-radius: 0.2rem;}
.upload-file .file-header {margin:1rem 0;}
.upload-file .fileSize {
    position: absolute;
    right:1rem;
    top:1rem;
}
.upload-file .fileSize,.upload-file .fileName {
    font-size: 1.2rem;
    color: #28334B;
    letter-spacing: -0.019rem;
    overflow: hidden;
    white-space: nowrap;
    max-width: 15.5rem;
    display: inline-block;
}
.uploadStatus { font-size: 1.2rem; letter-spacing: -0.019rem;}
.statusIcon {display:none;cursor:pointer;position:absolute;left:-2.5rem;top:2.4rem;width:1.6rem; height:1.6rem;background:url(../img/png/icon-status-error.png) no-repeat;background-image: url(../img/svg/icon-status-error.svg),none;}
.kf-uploadFile .statusIcon {right:-2.5rem;}
.fk-uploadFile .statusIcon {left:-2.5rem;}
.upload-file .upload-button {cursor:pointer;width:1.1rem;height:1.1rem;background:url(../img/png/upload-button-grey.png) no-repeat;background-image:url(../img/svg/upload-button-grey.svg),none; background-size: 100%;}
.upload-file .upload-button:hover {background:url(../img/png/upload-button-red.png) no-repeat;background-image:url(../img/svg/upload-button-red.svg),none;}


#mobile .kf-talk .upload-wrap {
    overflow: hidden;
    margin-bottom: 1.5rem;
}
#mobile .kf-talk .upload-image {
    height: 8rem;
    width: 8rem;
    background: url(../img/uploadBg.png) center no-repeat;
    background-size: 100%;
    position: relative;
}
#mobile .kf-talk .upload-image .process-wrap {
    position: absolute;
    bottom: 0;
    left: 0;
    width: 100%;
    height: 0.4rem;
    background: #E6E6E6;
}
#mobile .kf-talk .statusIcon {
    display: none;
    cursor: pointer;
    position: absolute;
    left: -2.5rem;
    top: 2.4rem;
    width: 1.6rem;
    height: 1.6rem;
    /*background: url(../img/icon-status-error@2x.png) no-repeat;*/
}
#mobile .kf-talk .linkTo {
    text-align: center;
    margin-bottom: 1.6rem;
}
#mobile .kf-talk .linkTo a {
    margin:0 2.4rem;
    text-decoration: none;
}

/* 上传图片样式start================== */
.a-loading-bg {
    background: #DDE5ED;
    line-height: 0;
    font-size: 0;
    position: absolute;
    left:0;
    bottom:0;
    width:100%;
}
.a-loading {
    background: #60B975;
    display: inline-block;
    height:.4rem;
}
/*评价样式start*/
.evaluation{
    transition:0.5s;
    background:#fff;
    max-width:29.6rem;
    height:15.4rem;
    margin:0 auto 1.6rem;
    border:0.1rem solid #dde5ed;
}
.evaluation div p{
    color:#3a3c4c;
    padding-bottom: 2.4rem;
    padding-top:1.6rem;
    line-height:1.5rem;
    font-size: 1.4rem;
    text-align: center;
}
.evaluation>div {
    height:11.5rem;
}
.evaluation div p label{color: #FF6C60;}
.evaluation div ul{text-align: center;}
.evaluation div ul:after{content: "";display: block;clear: both;}
.evaluation div ul li{cursor:pointer;height: 3.2rem;width:3.2rem;background:url(../img/star2@2x.png) no-repeat;background-size:3.2rem;display: inline-block;margin-right: 1.6rem;}
.evaluation div ul li.fifthStar {margin-right: 0;}
.evaluation div ul li.li-active{background:url(../img/star1@2x.png) no-repeat;background-size:3.2rem;}
.evaluation div ul li:active {
    -webkit-transform: scale(1.2);
    -moz-transform: scale(1.2);
    -ms-transform: scale(1.2);
    -o-transform: scale(1.2);
    transform: scale(1.2);
}
.evaluation-btn{
    cursor:pointer;
    color:#1e89e7;
    display: block;
    border-top:0.1rem solid #dde5ed;
    height: 3.6rem;
    line-height: 3.6rem;
    text-align: center;
    font-size: 1.4rem;
}
/*评价end*/

/*输入框部分start===================================*/
#mobile .kf-talk .talk-inputArea {
    position:absolute;
    bottom:0;
    left:0;
    width:100%;
    min-height:4.6rem;
    background: #FFFFFF;
    -webkit-user-select: none;
    -ms-user-select: none;
    user-select: none;
}
/* 结束对话 */
#after_close {
    position: absolute;
    left: 0;
    top:0;
    height: 4.6rem;
    line-height: 4.4rem;
    width: 100%;
    display: none;
    text-align: center;
    font-size: 1.5rem;
    color: #28334B;
    letter-spacing: 0.078rem;
    background: #fff;
    border-top:0.1rem solid #E6E6E6;
    border-bottom:0.1rem solid #E6E6E6;
}
#after_close a {
    color:#1F8CEB;
    padding:0 .5rem;
}
/* 关联问题 */
#mobile .kf-talk .talk-inputArea .match-question-lists {
    position: absolute;
    left: 0;
    bottom: 6.8rem;
    display: none;
    border-top: 0.1rem solid #E6E6E6;
    padding: .5rem 0;
    background: rgba(255,255,255,.98);
    width: 100%;
}
#mobile .kf-talk .talk-inputArea .match-question-list {
    height: 3.2rem;
    line-height: 3.2rem;
    font-size: 1.2rem;
    padding:0 1.2rem;
    text-overflow: ellipsis;
    overflow: hidden;
    white-space: nowrap;
}

#mobile .kf-talk .talk-inputArea .match-question-list:active {
    background: #E6E6E6;
}
/* 表情框 */
#mobile .kf-talk .talk-inputArea .facebox {
    position: absolute;
    left: 0;
    bottom: 4.6rem;
    width: 100%;
    padding: 5;
    border-top: 0.1rem solid #E6E6E6;
    background: rgb(255,255,255);
    overflow: hidden;
    display: none;
}
#mobile .kf-talk .talk-inputArea .facebox p {
    width: 4rem;
    height: 4rem;
    padding-top: .4rem;
    text-align: center;
    display:inline-block;
}

#mobile .kf-talk .talk-inputArea .facebox img {
    width:3.2rem;
    height:3.2rem;
}
.img_53kf_face {
    width: 3.2rem;
    height: 3.2rem;
    vertical-align: middle;
}
.input-wrap {
    box-sizing: border-box;
    position:relative;
    height: 4.6rem;
    outline:none;
    background:#fff;

    border-top:0.1rem solid #E6E6E6;
}
.input-wrap .feature-holder {
    float: left;
    padding-left: .4rem;
}
.input-wrap .feature-holder .feature-btn {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    float: left;
    display: block;
    width: 3.6rem;
    height: 4.4rem;
    padding-top: 1rem;
    text-align: center;
    cursor: pointer;
}
.input-wrap .feature-holder .feature-btn>i {
    display: inline-block;
    width: 2.4rem;
    height: 2.4rem;
}
.input-icon {
    background-size: 100%;
    background-repeat: no-repeat;
    background-position: center;
}
.input-wrap .feature-holder .feature-btn>i.icon-emoji {
    background-image:url(../img/Emotion_3x.png);
}
.input-wrap .feature-holder .feature-btn>i.icon-fold {
    transition: transform 0.1s;
    background-image:url(../img/more_3x.png);
}
.input-wrap .feature-holder .feature-btn>i.icon-emoji.isOpen {
    background-image:url(../img/Emotion_active_3x.png);
}
.input-wrap .feature-holder .feature-btn>i.icon-fold.isOpen {
    background-image:url(../img/more_active_3x.png);
}
.input-wrap .feature-holder .feature-btn>i.icon-uploadImg {
    background-image:url(../img/icon-upload@2x.png);
}
#photoFile {
    position: absolute;
    right: 0;
    top: 0;
    visibility: hidden;
}
.popup>div{
    display: flex;display: -webkit-box;display: -webkit-flex; width: 100%;height:100%;align-items: center;-webkit-justify-content: space-around;-webkit-align-items: center;-webkit-box-align: center;background:#fff;"
}
.popup{
    box-shadow: 0 -1px 0 0 #DDE5ED; width: 100%;height: 8rem;
}
.popup>div>div{
    width: 4rem;
}
#photoBtn{
    width: 4rem;
    height: 4rem;
    display: block;
}
.popup>div>div>span{
    width: 4rem;
    height: 4rem;
    display: block;
}
.popup>div>div>p{
    width: 100%;
    height: 1.6rem;
    font-size:1.2rem;
    text-align: center;
    color: #62778C;
    letter-spacing: 0.6px;
    line-height: 16px;
}
.popup .icon-pic{
    background-image:url(../img/pic_3x.png);
}
.popup .icon-file{
    background-image:url(../img/file_3x.png);
}
.popup .icon-evaluate{
    background-image:url(../img/evaluate_3x.png);
}
.popup .icon-close{
    background-image:url(../img/close_3x.png);
}
.icon-human{
    background-image:url(../img/human_log.svg);
    width: 2rem;
    height: 2rem;
    float: left;
}
.icon-message{
    background-image:url(../img/message_log.svg);
    width: 2rem;
    height: 2rem;
    float: left;
}


.input-wrap .text-holder {
    position: relative;
    padding-right: 5rem;
    padding-left: 0.4rem;
    overflow: hidden;
    zoom: 1;
    box-sizing: border-box;
    height: 100%;
}
.input-wrap .text-holder #textarea {
    display: block;
    width: 100%;
    height: 3.3rem;
    line-height: 1.4rem;
    padding: .5rem;
    padding-top:.7rem;
    margin-top: .8rem;
    overflow-x: hidden;
    overflow-y: auto;
    word-break: break-all;
}
.input-wrap .text-holder #btnSend {
    position: absolute;
    top: 0.1rem;
    right: 0.2rem;
    width: 4.6rem;
    height: 4.4rem;
    text-align: center;
    line-height: 4.4rem;
    color: #62778C;
}
.input-wrap .text-holder #btnSend.hasMessage {
    color:#1F8CEB;
}
.talk-inputArea .bottom-bar {
    text-align: center;
    height:2.2rem;
    line-height: 2.2rem;
    font-size: 1.1rem;
    color: #8DA2B5;
    letter-spacing: 0;
}
/*输入框部分 end=============================================*/




/*留言start============================================*/
/* #mobile .lword {
    background-color:#fff;
    padding:1.6rem;
    padding-bottom: 0;
    height:100%;
    display: none;
} */
#mobile .lword .lword-title {
    margin-bottom: 0.8rem;
}
#mobile .lword .textarea {
    height:12rem;
    margin-bottom: 2.4rem;
}
#mobile .lword .textarea textarea {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    display:block;
    width:100%;
    height:100%;
    outline:none;
    background-color: #fff;
    border: 0.1rem solid #DCE0E6;
    border-radius: 0.2rem;
    resize: none;
    padding:0.8rem;
}
#mobile .lword .textarea textarea:focus {
    border: 0.1rem solid #C0C5CC;
}
#mobile .bottom-remind {
    margin-top: 0.6rem;
}
#mobile .bottom-remind p {
    text-align: center;
    margin-bottom: 0.2rem;
}
/*留言 end===============================*/



/*留言成功页面 start==============================*/
#mobile .lword-success {
    padding: 1.6rem;
    background-color:#fff;
    height: 100%;
    display: none;
}
#mobile .lword-success-img-wrap {
    text-align: center;
}
#mobile .lword-success-img-wrap img {
    width:12rem;
}
#mobile .lword-success .lword-success-text {
    text-align: center;
    margin-bottom: 0.5rem;
}
#mobile .lword-success .info-btn {
    margin-top: 1.6rem;
}






/*留言成功页面 end==============================*/



/*播放语音消息==============================*/

.audiobtn{
    width: 13rem;
    border-radius: .4rem;
    height: 3rem;
    background: #23AD3E;
    cursor: pointer;
    position: relative;
}
.audiobtn .audio_log{
    width: 3rem;
    height: 3rem;
    position: absolute;
    left: 0;
    top: 0;
    background: url('../img/audio1.png');
    background-position: center center;
    background-size: cover;
}

.audiobtn.audio_play .audio_log{
    background-image: url('../img/audioloop.gif');
}
